Mac OS Catalina

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Mac OS Catalina

Postby brandonbelew » 16 September 2019, 20:52

I'm trying to install the latest version on Mac OS Catalina. When I launch the application from my Applications folder, I initially get the unidentified developer prompt, I bypass it, then the app gives the error. Error loading library 'efk_hardware' !

It sounds like in addition to the application needing to be signed, it also wants the shared libraries to be signed by the same provider. Guessing it's not launching because of this.

Any ideas when an update will be released that is compatible with Catalina 10.15?

Thank you
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Re: Mac OS Catalina

Postby support » 17 September 2019, 14:23

Error loading library 'efk_hardware' !

Please watch this: https://thelightingcontroller.com/viewt ... =10&t=6430

It sounds like in addition to the application needing to be signed, it also wants the shared libraries to be signed by the same provider. Guessing it's not launching because of this.

Please try again after the first problem is fixed.
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Re: Mac OS Catalina

Postby brandonbelew » 18 September 2019, 14:23

Thanks for the reply.

I didn't move the application outside of the folder structure it was in. I simply copied the entire ShowXpress folder to my applications folder. Attaching a screenshot.

Screen Shot 2019-09-18 at 9.20.02 AM.jpg
Screen Shot 2019-09-18 at 9.20.02 AM.jpg (68.49 KiB) Viewed 6966 times
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Re: Mac OS Catalina

Postby support » 18 September 2019, 16:51

It works here with a copy/paste.

Does it work when you download the DMG file from here: https://thelightingcontroller.com/viewt ... f=85&t=114 , and you extract the folder on the desktop (not in the applications folder) ?
Could you also right click on the file "efk_hardware.dylib", select the menu "Get Info", open the section "Sharing & Permissions:", and post a screenshot of this section ?
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Re: Mac OS Catalina

Postby brandonbelew » 18 September 2019, 18:15

I receive the same error when attempting to open from a folder on my desktop.

Permissions attached.

Screen Shot 2019-09-18 at 1.13.34 PM.png
Screen Shot 2019-09-18 at 1.13.34 PM.png (17.83 KiB) Viewed 6959 times


I'm running 10.15 Beta (19A546d)
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Re: Mac OS Catalina

Postby support » 18 September 2019, 20:47

Could you please confirm that you are logged as "brandon" in your computer ?
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Re: Mac OS Catalina

Postby brandonbelew » 19 September 2019, 12:21

I am

Screen Shot 2019-09-19 at 7.20.04 AM.png
Screen Shot 2019-09-19 at 7.20.04 AM.png (17.77 KiB) Viewed 6949 times
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Re: Mac OS Catalina

Postby support » 20 September 2019, 14:57

After double checking, we see the same problem.
Our software does not work presently under Catalina.
FYI: https://thelightingcontroller.com/viewt ... =10&t=6434
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Re: Mac OS Catalina

Postby support » 20 September 2019, 16:29

Please try to download the DMG file from another OS (Linux or Windows for instance) and then copy/paste the file to your Catalina computer.
And let us know.
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Re: Mac OS Catalina

Postby Niffo » 20 September 2019, 16:50

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