The Lighting Controller

The Computer running windows that I tried to connect the interface to wouldn't even recognize that something was plugged into it. It seems the interface is indeed broken... I need to return it, and get a new one. How can I do this in the quickest way possible? I really need the interface by the 15th ...

I'll try connecting it on a Windows computer. I'll also try again on a third MAC just to be sure it's not because it's a laptop or anything like that... As for returning the product. Is there any way of expediting the process of switching this one with one that works? because I have a show coming up ...

Now the 'PC LINK' light turns on, but it doesn't blink. I don't know what this means at all. But it still says 'no universe found'

I honestly think it's because even though I downloaded the software, the driver failed to install. I know it's supposed to happen automatically after the software is installed successfully but in this case, I think the driver didn't install. The computer doesn't even notice that something is plugged ...

I downloaded ShowXpress for MAC for my macbook pro with Snowleopard because I bought a Xpress 512 DMX interface, and I really wanted to be able to control my shows through my computer. I followed all the instructions, and connected my interface to the computer via the USB drive before opening the ...