About Fixture profiles

[brysonlights]

Hello, I just recently bought a showxpress 512s and I am unable to use it with my current lights because the profile I asked for a few weeks back has been created, but not added to the software. How often is the v9 version updated with new profiles? I payed $220 on your dongle and I can’t even use it with my lights because there isn’t a profile available even though I was sent a reply saying that it had been made. I have waited 2 and a half weeks to see if the software would be updated with the profile I asked for but it’s still not there. I’m kind of disappointed because I would really like to USE my showxpress dongle with my lights. Thanks for your time,

-Bryson