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V8 re-Installation does not prompt the target folder [fixed]

PostPosted: 16 August 2016, 17:04
by JohnRichards
Hi Support,
Installed the latest full install on my existing show machine to do a full test, and was alarmed that it did not prompt me as to which folder I wanted to install on. It defaulted to my V7 folder, and even though I cancelled the install, I had to move the installation to the correct folder and re-install V7.
John

Re: V8 Installation

PostPosted: 18 August 2016, 21:34
by JohnRichards
@Support,
I would like to install V8 on my main show laptop.
How do I ensure that I can install it on my prefered folder.
John

Re: V8 Installation

PostPosted: 19 August 2016, 09:20
by support
We changed nothing regarding these parameters.
We could double-check this on Monday (sorry for the delay).

In the meantime, you can rename your existing folder with a unique name.
Then you will be sure the new install will not damage anything.

Re: V8 Installation

PostPosted: 23 August 2016, 21:46
by support
We are able to chose the target folder, here.
No change.

Re: V8 Installation does not prompt the target folder

PostPosted: 03 January 2017, 18:05
by JohnRichards
Just installed the latest version again, and it did not prompt for install folder, but has overwritten all files to SxV7 where version 7 is and nothing installed to my version 8 folder SxV8. Had to manually transfer, and reinstall version 7.
John

Re: V8 Installation

PostPosted: 03 January 2017, 19:43
by BartKrap
Yes, this is happening to me too.
When you first install the software on a device you can change the destination folder.
When there's a new update that requires you to reinstall the software you can't change the destination file.

Re: V8 Installation does not prompt the target folder

PostPosted: 04 January 2017, 08:17
by support
We are now able to reproduce the problem.
Fixed in next complete software setup.