Error message "unable to connect to live"

[support]

Please watch the procedure for Android/Ios settings:
Android - https://forum.thelightingcontroller.com/viewt ... f=49&t=719
Ios - https://forum.thelightingcontroller.com/viewt ... f=48&t=718

If all above is done and the connection still fails, the usual reason is it is blocked by the OS firewall or an antivirus.
All "unusual" (other than internet browser) Ethernet access are oftenly seen by the firewall/antivirus as an attack attempt. So you have to inform the firewall/antivirus that it is a safe connection.

You can also try with our Live Mobile app which is stored in our server: https://live-mobile.thelightingcontroller.com/