Unable to connect to universe

[Euphony]

Dear Support,

I have an SSA which does not connect to (any) computer more than occasionally, and that being with a great deal of luck. When starting Control Board the message "No universe found" appears. I believe I have tried everything. I already know that the only way to connect the SSA is by first connecting the SSA-USB and then starting the software (which is quite stupid by the way).

SSA
Mac OSX 10.7.5
SLC 6.333 (3?) downloaded and re-installed today

[support]

In order to be sure the problem comes from the interface, please try it on another computer.

[Euphony]

I have. I have since my first reply noted that the SSA does not connect to any computer if it has been turned on for a while. And on one other occasion it did connect but it took about three minutes from connection to recognition...

[support]

It looks like the main pcb is defective (we of course consider the power part is ok).

Please return your interface to your distributor, for maintenance service.

[Euphony]

OK,

Thanks...