Loss of Signal

[stormdragon275]

Greetings...

I have reviewed several posts on this site that are similar to my issue. We are utilizing a MacBook, running Sierra ( not High Sierra ) and the most current version of the lighting controller. We are utilizing Chauvet ShowXpress512 DMX interface.

We have an older Chauvet D6 interface for some older house lights and 2 AJD 5P Hex Pearls.

We only utilize 1 to 2 scenes, and these scenes may hold for 1-2 hours at a time. In the last few weeks the Chauvet ShowXPress "pc link" indicator goes out, at random times between 60-90 minutes. Our lights are not set to hold last know status and therefore we lose all lighting.

We must full quit the software, and disconnect\reconnect the DMX interface.

I am respectfully inquiring if there are any know bugs\issues that replicate this issue, and more importantly any ideas to address it.

Kind regards and many thanks for any assistance and\or information provided.

~Joe

[Luc Henrion]

It's not exactly the same issue as yours, but in my case (PC, not Mac), after a similar timing, my laptop was trying to preserve battery life by disconnecting USB ports! So stupid!
Check your Macbook parameters?

[support]

@ Luc Henrion
Thank you for this info.
There are so many external things able to block our software&interface (firewall, antivirus, ...). Here is one more.

@ stormdragon275

I have reviewed several posts on this site that are similar to my issue.

Can you please tell us where you read that ?

[stormdragon275]

@Luc Henrion... I will have to investigate that further. I thought that I had found a way to keep the software from sleeping. However, I never considered it was the USB port that was going to sleep.

Thanks much for the insight!

@ support... They were posts that I read on the forums here. I am really just searching for stability in my lighting at this point.

Kind regards!